I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case [Edited for Privacy] was opened months ago for the issue with no resolve.
Error: Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966.
We are here to help with any pending concerns you have about the Mobile + Home Rewards. Please send us a Private Note at your earliest convenience to see what is going on.
~Vic
I’m having the exact same issue. Were you able to get this resolved?
no, the customer keep forwarding me from Fios and wireless but don't fix the problem
Exact same experience over the last few months for me. An agent today said she was manually applying a $10 credit to my bill every month going forward, so we’ll see.
Yeah so as expected this was all a lie, and no credit was applied to my account. An agent manually added a $10 credit today which did reflect, but said I would need to contact them every month to get the $10 manually which isn’t really something I’d consider doing.
So after 2+ months, I’m still in the same situation as you with this error and cannot enroll. Very frustrated.
Thank you for bringing this to our attention. I want to make sure that you are able to sign up for the appropriate rewards and to ensure we get there, please follow the steps below to sign up for the Mobile+Home discount.
1 Sign in to My Verizon.
2 Click on Account at the bottom of the screen.
3 Navigate to the Bill section and click View Bill.
4 Click View Details under the account number and review any notes on how much you may already be saving in discounts.
5 Scroll down to see More Ways to Save and browse discounts.
6 Navigate to and click the Learn More in Mobile + Home tile.
7 Click Join Now to start the enrollment process.
8 Enter Fios username and password and click Verify Account.
9 Agree to the terms and click Join Now.
10 Click Got It to finish the process.
Please let me know if you have any issues with any of these steps as I want to be absolutely certain this is taken care of as soon as possible for you.
~Pablo
I don’t want to overtake the original posters thread here, but I’ll be honest I’ve personally tried these same generic enrollment steps probably 50+ times from 20+ agents. It doesn’t work. Continues to not work. On step 7, after clicking “Join now”, we get the error as described in the original post instructing to call customer service. It’s clearly some type of technical error on the Verizon side, not a user error not knowing how to actually enroll.
Yes , they will tell you to do the exactly same thing over and over again , but they don’t fix their own problems on their end. I know what is the exactly issue is on the Fios end , we already enrolled in mobile + home 1.0 , we need them to help us to de enroll, so we will be able to enroll mobile + home 2.0, but they don’t listen to you , they wasted our time
Tianhe1019,
We're happy to help with your Mobile + Home rewards needs. Are you still experiencing an issue with this? What happens when you use the link here (http://spr.ly/66073MFHv) and then question number one to enroll?
-Ryan
Go to BBB.com to file a complaint, and tell them you need to de enroll 1.0 , that will work, look at my other reply
I opened a support case with Fios asking them to unenroll and re-enroll me in 2.0 about a week ago and they simply closed the case as resolved despite telling me nothing. It didn’t work for me.
Did filing a BBB complaint with that info work for you?
Yes , tell them you need to talk to Fios executive relations , they have power to help you.
Oh nice so you were actually able to enroll now? How long did it take after filing complaint?
Would be glorious to get this resolved.
yes , if you find the right person help you , it will be the same day , but you know , it is hard to find the right person, after I file the complaint, the keep forwarding my case between wireless and Fios , but yesterday I finally found the right person, and after a few hours, I successfully enrolled
That’s great to hear, congrats!
Anything helpful I should include in my case that caused some delays for you? Simply I need to unenroll in 1.0 and get on 2.0?
It may helps
Appreciate that, thanks for the guidance! Will likely end up going that route too since it seems to be the only way to resolve.
I made progress today and was able to submit the enrollment.
Does your status still list as pending?
Hi! Thank you for reaching Verizon! If you need further assistance, please feel free to send us a private note, we're here for you 24/7!
>Patricio
I was able to get my issue resolved as well. Thanks!
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