$100 Promotional Gift Card

[Bobzilla1]

Back in February, I agreed to a two-year contract.  I was eligible for a $100 gift card, which was supposed to be mailed to be 90 days later.  I received an e-mail stating this, but have heard nothing since, and have not received the gift card.  I'm pretty patient, so it wasn't until today that I tried finding out info on it.  I went into a live chat, and the woman told me that she saw that I was entitled to it, and had fulfilled all the requirements.  She gave me a phone number to call, but it led to an automated response.  No matter what I said to the automated response, nor who it sent me to, nobody could help me at all.  Maybe posting this will???

[LawrenceC]

Hi Bobzilla,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.