$100 Verizon gift cards not received

[AJ210]

When I switched my TV, Internet, and Land Line from Spectrum to Verizon Fios in March, I was promised two (2) $100 gift cards and one (1) $50 gift card. After the required length of time. I was sent emails to redeem all three (3) gift cards. I was successful in going through this process for all 3 gift cards. I then received an email to obtain the $50 e-gift card, but no emails for the 2 $100 gift cards. When I check the status on my gift cards, all 3 state that they were emailed as e-gift cards to me on 05/24/21. I have only received an email for the $50 e-gift card. I have called Verizon numerous times since then and I am always transferred to the "Rewards" department. But, the recording at this area states "...due to circumstances beyond our control, the rewards center is not in service..." This has been going on for 3+ weeks. The last time I called Verizon, I requested the agent stay on the line and listen to the "not in service" message with me. She did and said her supervisor knew of this issue and that it was being worked on. Again, this has been the situation for over three weeks now. Can anyone at Verizon help me to get the 2 missing $100 gift cards before they would expire??

[LawrenceC]

Hi AJ2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.