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$100 Visa Pre Paid Redemption Issue
Uziel317
Newbie
‎05-03-2020 11:04 AM

Just received my notification that my redemption was available and everytime I try and redeem I get the following: 

HTTP Status 500 - Filter execution threw an exception

 

type Exception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

root cause

ava.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager
	com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181)
	com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57)
	com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130)
	com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300)
	com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93)
	com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162)
	com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352)
	com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.

Apache Tomcat/8.0.32

What can I do? Thanks.

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1 Reply
An Accepted Solution is available for this post.
Re: $100 Visa Pre Paid Redemption Issue
LawrenceC
Moderator Emeritus
‎05-03-2020 01:23 PM

Hi Uziel317,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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