14 months of billing issues

[vicki101009]

In between installation dates my original work order was lost. Nothing since my Feb 2015 bill that I signed up for billing wise has been correct. I spend 30-45 minutes a month trying to get it corrected and all I ever hear is you have been escalated to the next level. At this point I should be at the moon with as many times as I have been escalated.
I am still waiting on a phone call back from someone who told me I would be contacted 3-5 says from Feb 14.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.