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$200 Towards a Google Device Promise not kept

I have made numerous attempts since getting my service installed on 10/21 to contact the company (chat sessions and actual people on the phone) to get the $200 I was promised for my signing up with a new contract. Everytime I talk I am told it is coming, you will get an email.  I still have not received anything.  I have a full screen shot of the intial full conversation when I signed up for this service.  I would appreciate some accurate help.  Thank you.

Re: $200 Towards a Google Device Promise not kept
Hi tpittsburgh,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.