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$200 google redemption

I’ve been trying to redeem the $200 towards a google product for a month now and still unable to redeem!! 

Customer service ice have been giving me the run around!! 

BTW I’m still waiting for a call back smh horrible 

Re: $200 google redemption
Community Manager
Community Manager

Hi Shakyrra,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.