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$200 reward for upgrading

I upgraded to the FIOS one a little over a month ago. I kept receiving a message on the MyVerizon site that I would get the reward after 31 days. I checked today and the message is gone and I can find nothing about this reward. I was looking forward to using it on more smart home devices. What's the deal? Can I get a reply from someone at Verizon who can help me? A REAL LIVE person!!!??

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Re: $200 reward for upgrading
Community Manager
Community Manager

Hi paDawg,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.