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$250 Visa Prepaid card

I recieved an email about my $250 visa card that came with my bundle purchase but the link just takes me to my account page. I need help redeeming it.

Re: $250 Visa Prepaid card
Community Manager
Community Manager

Hi cjm1296,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.