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$250 Visa denied
Edlav
Newbie

I signed up on line as a new customer March 2014. I oked the 2 year agreement so I could get the Visa card. I was told by Verizon when I called about it a month later that I would receive it after 3 months. I just got off the phone after 4 hours and multiple transfers to other departments. They said because I opted to upgrade and pay more for 75/30 instead of 50/25 on my internet I will not get the Visa card. WHAT!!!!!!! I never heard anything as dumb as that before. It seems that they are grasping at anything to avoid paying what they promised.

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Re: $250 Visa denied
LawrenceC
Community Manager
Community Manager

Hi Edlav,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: $250 Visa denied
Verizon_Support
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony

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