$250 deposit to add FiOS TV?

[No-Max]

So I went to add FiOS TV to my existing FiOS Internet and Phone this evening and discovered that Verizon wants to charge me a $250 deposit to add TV.  I am curious if this happens to everyone - my credit history is excellent - never been late paying Verizon, so I'm not sure why I am being charged this large sum.

Does everyone get charged a $250 deposit?

Thanks

[xmnj2]

I'm a fairly new customer, and did not have to pay a deposit.  I would call to find out why they are charging you a deposit.

[ocean25]

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@No-Max wrote:

So I went to add FiOS TV to my existing FiOS Internet and Phone this evening and discovered that Verizon wants to charge me a $250 deposit to add TV.  I am curious if this happens to everyone - my credit history is excellent - never been late paying Verizon, so I'm not sure why I am being charged this large sum.

Does everyone get charged a $250 deposit?

Thanks

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    It happened to a relative of ours also. They said it was due to the package they selected???

[MatthewH12]

Verizon told us the same thing, and when we asked about it, the sales rep spoke to a manager in the billing department, neither could figure out WHY the system wanted the deposit, so the billing manager overrode it and waived the fee. Having been a fios internet/phone customer for over 5 years we felt it a bit ridiculous, hence we pushed the issue.

[No-Max]

It must have been a glitch in the system. I tried to add the service again today and it didn't ask me for a deposit - so I went with it.
Sad thing is the chat rep last night told me that everyone is now charged a deposit because the equipment is very expensive. She tried to convince me to go ahead with the order and the deposit.
Why is customer service so clueless?

[patrick44]

You may want to ask for the "policy" in writing. I would question the deposit.  Could be a discriminatory.   Ask specifically why you and where it is written that you are required to pay this "deposit".

[gairik]

We also had to pay $250 deposit as we were new in USA and didn't have a credit history. We disconnected the service after 7 months (we had a 6 months agreement) as in the new location FIOS service was not there). We returned all equipments, paid final bill but no refund yet. Its been more than 4 months we're waiting for refund. While we call customer service they just keep transferring and after about an average of 45-50 mins waiting sometimes we hear its 'non-refundable', sometimes ' we'll research and let you know' and sometimes 'it might take upto 12 months'. Seems they have only built the process of collecting the deposit but no process yet to refund them. Really getting frustrated.

[KaLin]

gairik,

I'm sorry to hear about your issue regarding your expected refund. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

[questioning_old]

I never heard of that.  I had Verizon DSL before switching to Fios and I wasn't charged a $250 deposit to switch over to Fios.

[gairik]

Thank you KaLin! We've received a private message from an employee and have followed the steps as mentioned in the message.

Hope the issues will get fixed soon.

We'll definitely let you know if we get the refund back.