$300 Gift Card

[frustratedcstmr]

I signed up with Verizon on 5/15/15.  Since then, i have had to call twice a week/every week.  So frustrated with this company.  I have come to find out they love to do the bait/switch.  I was promised a $300 gift card when i signed up.  I called yesterday to check the status and was told i do not qualify since i have a discount on my bill.  What?  At no point was i told that they are giving me a discount in lieu of the gift card.  I didn't ask for the discount.  I was promised services at a certain rate which also included the gift card.  After installation, i didn't get what i was promised.  When i called they corrected the problem but charged me a higher rate (bait/switch) when i complained, they gave me a lower rate (still not what promised) and told me card would come within 90 days.  AGAIN, no mention that i did not qualify for said card.  I have been hung up on twice and each time i call, i get attitude.  Last time i called i asked where in writing does it have the cancellation policy.  of course, nobody could help me.  This is the WORST company i have ever dealt with.  I have asked them to pull up the recorded calls to verify my story and they will not do it, just keep getting the run around.  Please, if you are considering getting Verizon, do not do it.  You will regret it.  

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.