$300 Visa Gift Card Not Received

[axle476]

It's been 180 days since I signed up for Verizon FIOS. I was upsold to Preferred HD and 50/50 Internet, with the understanding that I was to receive a $300 gift card. I called TWICE to ask about the status of my gift card, and was told that it would be at least 90 days or 3-4 billing cycles. It's now been OVER 5 billing cycles and still no sign of my gift card. ANY WAY TO HELP??!

[LawrenceC]

Hi axle476,

Have you checked your card status at verizon.com/rewards?

[axle476]

Lawrence -

Thanks for your reply. The page said "Could not find a matching record for the username provided."

{edited for privacy}

Thanks,

Alex

[LawrenceC]

Hi axle476,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.