$400 visa card never recieved

[superwhite06]

Hi, I signed up for a new 2 year agreement after moving back in June 2015 and the promotion going at that time was a $400 VISA gift card. Well it is now February 7 2016 and I still have not received this card.

I have called countless times to numerous numbers and nobody can give me a straight answer on my issue. I have tried logging into the rewards website with no luck at all. 

This is now aggravating and very poor customer service on Verizons end. I would like to know what is going on with my card and why it is taking this long to get it.

[LawrenceC]

Hi MarleneM,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.