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$50 Gift Card Tittle Disappeared/Expired before its expiration period

Hey, I got the promotion for signing up for FIOS and waited a month. I'm unable to progress anywhere to redeem it. Clicking the link in the email sends me to the Verizon home page and when I click the redeem gift card button, it just refreshes the page. Any idea? 

When I checked the Verizon profile, the $50 Gift card title or button disappeared after clicking it.

Re: $50 Gift Card Tittle Disappeared/Expired before its expiration period
Community Manager
Community Manager

Hi Akbarhon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.