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$50 Visa Prepaid Card can not redeem

I am unable to redeem the $ 50 prepaid visa gift card. When I click the button to redeem I am greeted with an error message. 

it show up an error web (

HTTP Status 500 - Filter execution threw an exception)

Re: $50 Visa Prepaid Card can not redeem
Community Manager
Community Manager

Hi JessDeng,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.