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$500 overcharge since plan change

I have seen this is one of the most searched topics pertaining to Verizon FiOS, folowed closely by how to initiate online customer service. The only difference to my plan  was "upgrading" my bundle by an online offer that involved customizing my plan for a rather large promised discount. As you can tell by having to initiate this post that I am nothing but dissatisfied with a) no explanation to these charges b) lack of online support. How to I escalate this issue beyond an online avatar that wasted my morning?

Re: $500 overcharge since plan change
Community Manager
Community Manager

Hi chaz3point0,

Can you briefly let us know what you were told by online support concerning your issue?