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Account Change

I asked to change the name on my account back on March 5th they got all the information and permissions to do so I also asked for lifeline I faxed all the forms and now I'm getting bill's with both accounts, now we're going into May and they still haven't straighten out my billing. I can't afford to pay two bill's for two accounts, why are they dragging their feet to get it right.

Re: Account Change
Community Manager
Community Manager

Hi BklynRuben,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.