Account Change

[BklynRuben]

I asked to change the name on my account back on March 5th they got all the information and permissions to do so I also asked for lifeline I faxed all the forms and now I'm getting bill's with both accounts, now we're going into May and they still haven't straighten out my billing. I can't afford to pay two bill's for two accounts, why are they dragging their feet to get it right.

[LawrenceC]

Hi BklynRuben,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.