Account Info incorrect on Verizon mobile app

[mickeymjm64]

When I login using Verizon Fios mobile app on my table the name on the account is incorrect to a person not known to me and my billing address is of 9 years ago. If I login into my account at verizon.com all is well.  I’m told by Verizon they cannot fix my account because I’m not a Fios customer but I have their DSL service. Is anyone else having a similar problem.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[mickeymjm64]

Sorry, I am new to this type of communication.

Thank you,

I'll try to wait patiently for an agent to call