Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Account dispute
peterpica
Newbie
‎12-18-2017 07:21 AM

How on earth do you dispute a screwy invoice? Verizon's online support service is useless. I've been disconnected with V for a few months now and just got an invoice for $14.00. I went on line to view it and have a zero balance due. Weird to say the least.

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Account dispute
jonjones1
Legend
‎12-18-2017 08:22 AM
@peterpica wrote:

How on earth do you dispute a screwy invoice? Verizon's online support service is useless. I've been disconnected with V for a few months now and just got an invoice for $14.00. I went on line to view it and have a zero balance due. Weird to say the least.

1-800-VERIZON 

select the bill option. Be prepared to wait.

you can also send a certified return receipt letter to the address on your invoice.

state why it is incorrect and include copies of the proof why it is not correct.

Do not arbitrate.

http://www.fcc.gov and file an online complaint. Again have documents proving your case. (This of course is if you cannot get relief from phoning)

0 Likes
Reply