Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had service for exactly 1 week in May and since then I've gotten numerous bills. After talking with customer service a handful of times I thought we had everything resolved after our last conversation on 10/19/18. It was determined that after all of the credits/debits and adjustments my final bill was to be settled, HOWEVER, they were unable to send me a final bill because the account is closed. THEREFORE, I paid the agreed amount of $97.27 to end this horrific mess. After this I received to account credit emails, and I never received a confirmation of my final payment. Now my account shows a negative balance of $67.27, plus I received a letter from a credit agency on 10/19/18 stating that I'm in collections. I just want this issue to be closed and done with!!! I spend countless hours on the phone and keep explaining my story and talk to random customer service agents that have no idea what's going on. Why can't they just look at my history??? After reading community forum messages, it seem that the only way to get things escalated to someone who knows what they are doing in this company is to post here. I will NEVER use Verizon in any way ever again in the future if this is the way they treat their customers.
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