Account locked and can't get back in

[cjhughes0514]

I can't log in to my account - it tells me it's locked - "Your account is locked. To unlock your account you will need to verify additional items." It then sends me to the forgot password screen. When I enter my user ID and click Continue, the button goes grey, then it just sits there for a while and then says "Your User ID c*********3 is not registered with My Verizon.  Register today". Registering doesn't work, either. How do I get back in?

[kh-gary]

Hi seajay0514,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.