Account locked

[Enkay1]

I've been overseas and deployed, and my account is no longer accessible.

When I try to log in it says that it has been locked for security purposes and that I need to reset the password.

When I try to reset the password I get the message, "We Are Unable To Process Your Request At This Time"

I no longer have the card that is on file with the account and I also no longer even have the phone linked to it.

At this point all I need to do is make my final payment and terminate service, but I've been unable to connect by phone call to make that happen.

[LawrenceC]

Is this a wireless account?

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