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Account locked

I've been overseas and deployed, and my account is no longer accessible.

When I try to log in it says that it has been locked for security purposes and that I need to reset the password.

When I try to reset the password I get the message, "We Are Unable To Process Your Request At This Time"

I no longer have the card that is on file with the account and I also no longer even have the phone linked to it.

At this point all I need to do is make my final payment and terminate service, but I've been unable to connect by phone call to make that happen.

Re: Account locked
Community Manager
Community Manager

Is this a wireless account?

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.