Activation Fee Charged

[kyanialoha]

I recently added FIOS TV to my FIOS internet service and was charged a 69.99 TV activation fee which should have been waived when I enrolled for the new package online. 

Prior to having my service installed, I called repeatedly for different reasons and was never advised of this fee.

I called Customer Service but they could not wave the fee and asked me to fax them a copy of the offer when I enrolled...which I don't know if I have. 

I did not see this charge on the projected bill either. 

I do not think this is fair and should have it reversed.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.