Activation Fee Help

[kingkluck]

I just had Verizon internet and phone installed on July 3rd. When I signed up through the online webpage it said the activation fee was waived, then I received an email on June 23rd from Verzion stating that the activation fee was $20.  I called Verizon and was going to complain about the $20 activation fee because when I signed up the fee was supposed to be waived, but the agent said the activation fee was $69.99 now.  This was the most unprofessional agent of any company that I've ever dealt with, who was rude on the phone and basically put me on hold for 20 minutes while she did nothing.  Verizon, please help.

[LawrenceC]

Hi kingkluck,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.