Activation Fee not waived?

[waterdog321]

I am having a issue with misleading, bait and switch strategy that Verizon door to door rep, {edited for privacy}, is using. I have very recently switched to Fios, received my first bill and the activation fee was not waived. {edited for privacy}, who was training another door to door rep, specifically told me this fee would be waived and any installation fees. Furthermore, he gave me the number to the Fios Retention Center, he urged that I call them if the charge is still on my Bill. It was, I called, the CS Rep says she can not help me. Furthermore, she would not allow me to speak with a manager, or have a manager call me back at a later date/time. So far I am not happy with Verizon, their salesman and CS Reps. 

Has anyone else shared this experience, Where do I report this?

[LawrenceC]

Hi waterdog32,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello waterdog32,

Due to non response we will close the private thread. Although we're glad you were able to be credited. If you ever need help with anything else, let us know in a new public post.

Thank you,
-Jeramy

[waterdog321]

Thank you. I have been contacted and a credit has been issued. Please close the case.

[tczhaodachuan]

Hi:

I had met with the similar situation, the customer service replied me with very un-professional answer.

I made two orders with Verzion, one is at Dec 2013 through the web site.

The price comes with activation fee so the total for first month is $107.95.

Later at Jan 16th 2014, I made another order at retail store, which waved my activation fee and sent me an estimate payment about $83.87.

However, I received the first bill payment about $107.95, I called Customer serivice, they said they cancelled my order at Jan 16th 2014. How does that happen, they cancelled the one in retail store but made through the more expensive one?

Could someone reply and help me ?

Regards

Dachuan ZHAO

[LawrenceC]

Hi tczhaodachuan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello!

As per our converstation on your private support case this issue is now closed. Please let us know if we can do anything else for you. Thanks for choosing Verizon.

-Mitchell

[RedRobin3]

i have the same issue. Called verizon twice and they have not resolved. Pretty unhappy with the whole situation. Left a message on the community board. Hope I get a reply on it soon. 

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.