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Amazon $50 Gift Card promo

I had the 100/100 internet installed Jan 2019. There was the promo for $50 Amazon gift card reward which I signed up for, when I open my homepage under Fios Rewards it says:  "Thanks for registering for your Gift Card. We will email the card in 1-2 days." , this message has been the same for over a month. When I click the link it says reward processing - and it's been that way for a month now as well. I still haven't received the gift card. I am wondering when will I ever get the $50 Amazon gift card?? Is anyone else having this issue??

Re: Amazon $50 Gift Card promo
Hi jonmlee577,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.