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Amazon Echo 2nd gen and holiday rewards cannot be redeemed

Received an email from verizon about the echo 2nd gen, clicked the link and redirects me to myverizon/myfios but the link is no where to be found. Called customer service have been passed around multiple times, almost waiting in  cue for an hour. Chat people sent me new email but still not working, erased all history/cookies from browser still not working. Been trying to vobtact verizon for 3 straight days nobody could help me. Now they sent me an email about about another holiday bonus that would expire, same thing cannot redeem it. Can somebody help me? Thanks!

Re: Amazon Echo 2nd gen and holiday rewards cannot be redeemed
Hi Raizeph10,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.