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Amazon Echo Redeem

I have the same issue like everybody else here with redeeming Amazon Echo. Got 2 emails telling me to go to My Verizon to redeem the offer. Tried many times and couldn't find the link to redeem anywhere. Contacted customer services via chat and they told me that it will be fixed by IT and I should check back in a few days. Check back many times over the next 2 weeks and saw no change. Contacted customer services via chat again, and they gave me the number of the Reward department saying that is the number I should call. Called the Reward department and they said they don't deal with that and I should contact customer services.

Did a google search and saw all the posts about the same problem. So how is this getting resolved?

Re: Amazon Echo Redeem
Community Manager
Community Manager

Hi pwu,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.