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Amazon Echo redemption - where is the link

I received an email back when I got my service setup at my new apartment letting me know when I would get an Amazon Echo as a reward.  The available redemption date was last week, and I still cannot see the option to redeem it when I'm logged in, nor have I received a link to it via email.  

Re: Amazon Echo redemption - where is the link
Community Manager
Community Manager

Hi tonygunz21,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.