Amazon Prime/Echo Offer Unresolved

[Rescue3948]

I get the verizon bill notifications like clockwork, but I did not get the verizon promotional link to redeem the Amazon Prime/Echo Offer as part of my sign up bonus. I checked my inbox and I never received these promotional offer emails with those instructions. Further, I did go to the my verizon tab during this promotional timeframe to see if there was something I should redeem there and there was no tab available. I would like to have verizon honor their promotional offer or provide an equivalent amount of bill credit if the original items are not available. Thanks!

[jndddr]

I was hoping to redeem the offer in time for Amazon Prime Day (today). Lots of other posts on these forums from people with this problem.

[Rescue3948]

https://arstechnica.com/tech-policy/2019/02/lawsuit-verizon-tempted-customers-with-free-amazon-echos...

Excerpt from the article and original complaint: "Verizon failed to provide certain consumers with their free Echo and/or Amazon Prime membership as promised and created an unreasonably burdensome process to claim the free Echo and/or Amazon Prime membership,"

Why does this not surprise me? I would like to request a verizon agent to assist if possible to resolve. Thanks!

[LawrenceC]

Hi Rescue3948,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.