Amazon Prime/Echo Promo Redeem Links Not working

[Kookiebeet]

I received several emails with subject "It's time to redeem your Holiday Bonus from Verizon" and "Don't Let Your Holiday Bonus Expire - Unwrap now" .  I followed the instructions, which tells me to click on the "Redeem Amazon Offer" link and "Unwrap Now".  This link is not showing.  I called support multiple times and have been told the issue has been escalated and will be resolved. Please Help.

[kh-gary]

Hi Kookiebeet,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.