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Amazon Prime / Echo Promotion - FAILURE

Like several of you have already posted, I signed up last month during the amazon promotion which included both a 2nd gen amazon echo and one year amazon prime membership.  The sign up offer explicitly mentioned ("Already have prime? We'll cover another yearthat if you were already a prime member, you would receive an additional year of prime membership).  I have been able to redeem the echo, however there is no way to redeem or be credited a one year membership fee for amazon prime.  Does anyone have any advice?

Re: Amazon Prime / Echo Promotion - FAILURE
Hi L8Apex,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.