Amazon Prime/Echo promo - Redeem link not there

[birisi]

Hello:
I received the email with subject "It's time to redeem your Holiday Bonus from Verizon".  I followed the instructions, which tells me to click on the "Redeem Amazon Offer" link.  This link is not showing.  I tried multiple different browsers, copied/pasted the link, etc.  I still cannot find the link.  I chatted with Support and nobody seems to be able to assist.  Please help

Thanks.

[kh-gary]

Hi birisi,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.