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Amazon Prime/Echo promo - link doesn't work

I have been trying for over a week to get the link to work to redeem my Amazon offer and it won't work. I started a chat on the 14th and was told that while it couldn't be resolved then, I would hear from Verizon within 48 hours with new instructions. Never heard back. The email link now takes me to an error page. This is incredibly frustrating. Has anyone been able to successfully redeem this? 

Re: Amazon Prime/Echo promo - link doesn't work
Community Manager
Community Manager

Hi gfkate,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.