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Amazon Prime/Echo promotion - missing redeem now link

I received the email to redeem the echo promotino today, but upon signign in to My Verizon, there is no "redeem now" link available.  Please help, chat has been no assistance.  Thanks

Re: Amazon Prime/Echo promotion - missing redeem now link
Community Manager
Community Manager

Hi jwschall,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.