Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Amazon Prime

Having the same issue that many people are having. I signed up for new service, and was offered a one year free amazon prime and an echo.  I have chatted online with several customer service representatives, and no one seems to help.  They can verify that I am eligible for the offer, however, no one can figure out how to get the offer to me?  I have spent countless hours on the phone with customer service, and it is going nowhere.  Is there anyway this can be escalated?

Re: Amazon Prime
Community Manager
Community Manager


Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.