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Amazon Promo Issue

Received an email this morning -

It's time to get your $100 Gift Card on us.

Followed instructions, and apparently it isn't time because I get the message below:

"Sorry. We could not find a matching record 
for the account information provided."

Please help.

Re: Amazon Promo Issue
Community Manager
Community Manager

Hi VZWScreenName,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.