Another Verizon Billing issue

[rburton12]

Renewed my double play, received email confirmation regarding the new price which was the same as my existing, great deal verizon gave me ...  Got my bill and they rasied package $12.00 a month, went through the hassle of online chat in which I had to endur the stupidity of having to get my account number even though I was signed on to my account.  Adjustement made for $12.00, doesn't look like the monthly rate had been changed, will have to do this every month.  Just noticed last month (partial) was not changed. 

Why can't verizon get this right?  I have the confirmation email, new price and everything, keeps happening with them over and over again.  to get send them an email on their sight, horrible customer service.  Ether getting ripped off or dealing with an horrible billing department.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

rburton12,

Glad we could assist in correct your billing troubles. If you need any further assistance, feel free to create a new post. Our team is available around the clock to assist, if needed.

Thanks,

Ali Adam