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Another issue redeeming gift cards - tried multiple ways

Like many others, I am unable to redeem the two gift cards I received when I signed up for Fios. I have tried both on the web site and the app, on a computer and on my phone. This feels very scammish. Why is it so difficult to redeem gift cards?

Re: Another issue redeeming gift cards - tried multiple ways

Hi Treiboys,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.