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Auto Billed for Canceled Service

I just got a text alert thanking me for a payment to my canceled Fios service. The service was cancelled effective November 11th, and all equipment has been returned.  They actually owe me a refund of $90 from the partial month of service since it is advance billing. I'm beyond furious right now.  There is no way this is acceptable and any chance that I'd come back is now gone. It also said that all refunds for overpayments are issued via Prepaid Credit Cards. No way! I'll do a chargeback and contact the BBB.  Of course no one is there in billing to speak to since it's late. This needs to be fixed ASAP!

Re: Auto Billed for Canceled Service

Hi W_Brennan-Marti,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.