Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently switched to Verizon after my Xfinity bill skyrocketed, and received a $74.99 Bundle with the Ultimate HD TV, Gigabit Internet, and phone. While talking to the Verizon sales agent, I was very skeptical of the "Test Drive Period," and asked multiple times about what would happen with my bill and service at the end of the Test Drive period. I was told that I wouldn't have to change my TV package, keeping the Ultimate TV HD at the end of the Test Drive period, and my bill would not increase. THAT WAS NOT TRUE. After 2 months, if you do not switch to a lower TV package, your rate increases $45. Additionally, when I had clicked the link to decide on a TV package after the Test Drive period, I was taken to a page where I was asked for permission to lookup my account details, and then the page died. I tried multiple times in both IE and Chrome, but the could never even view my Test Drive results. Not only do I feel lied to when I signed up, but the website performs poorly and I was unable to change my TV package if I wanted to, leaving me stuck in the Ultimate TV HD package.
This is an incredibly sneaky and deceptive marketing practice, exacerbated by sales agents who lie to customers and tell them their service and bill won't change after the promotional period, and entrenched by a poor performing website which doesn't allow customers to change their selected TV package.
BEWARE the TEST DRIVE. It is NOT the deal you think it is.
P.S. have fun spending around 2 hours fighting with Verizon service agents about your bill.
On the browsers you must have pop up blocker set to off. It pops up information.
now the test drive is supposed to work letting you know the viewing in your home and the best situation for you and your family. However it simply states you can accept the recommendation from verizon and do nothing or select a package of your own.
it does not state prices will remain stable. This being that each tier has different pricing structure. Call 1-800-VERIZON and keep at them.
or file a complaint with your states Public Utilities Commission or Public Service Commission who regulates them via a google search.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.