BILLING

[jpimentel]

SO, I have been in contact back and forth with Verizon since OCTOBER. Apparently they opened up two account under my same name and same address. I have been receiving two bills. To this day I have not had this issue resolved! This is clearly a mistake on their end, how does this problem take SO long to get fixed? It is almost FEBRUARY! Does anyone know what steps I should take next? I have asked to get the fee to cancel waived and they refuse it knowing it has been their mistake. I am tired of calling and waiting 1+ hours to speak to someone who is still of NO help. Who should I contact? I am sick and tired of this problem and verizon's terrible customer service. I deeply regret signing another two year contract with them. HELP!

[LawrenceC]

This issue has been escalated to a Verizon agent.