Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
BILLING
jpimentel
Newbie

SO, I have been in contact back and forth with Verizon since OCTOBER. Apparently they opened up two account under my same name and same address. I have been receiving two bills. To this day I have not had this issue resolved! This is clearly a mistake on their end, how does this problem take SO long to get fixed? It is almost FEBRUARY! Does anyone know what steps I should take next? I have asked to get the fee to cancel waived and they refuse it knowing it has been their mistake. I am tired of calling and waiting 1+ hours to speak to someone who is still of NO help. Who should I contact? I am sick and tired of this problem and verizon's terrible customer service. I deeply regret signing another two year contract with them. HELP!

0 Likes
Re: BILLING
LawrenceC
Community Manager
Community Manager

This issue has been escalated to a Verizon agent.

0 Likes