BIlling problem

[madashelltoo1]

For 18+ months I've been dealing with customer service to resolve a billing issue.  They credit my account and turn around and bill me again for the same service. I've never ordered the service and can't seem to get rid of it. Yet they bill me 11.50 a month for it!  They get one more shot to fix it.  If no success then I cancel my Verizon service

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.