Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Can someone please help me at Verizon. I'm am totally baffled at your lack of customer committment.
Today I was supposed to have your service installed between 8-11am. At 12:30 I called wondering what was happening and the computer message told me that there was a problem and I needed to reschedule my appointment.
ISSUE- Why did nobody bother to call me about the problem? i wasted my day waiting at home.
So I talked to a customer service person and they said they would try to correct the issue and get me in later today or tomorrow. Promised to call me back.
He never called me back.
So I wasteed all afternoon as well.
Then I just called back, the customer service person was no help, I asked to speak to a supervisor and was put on hold for 1/2 hour until I finally hung up.
So what am I supposed to do now? This is just plain horrible customer service.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.