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Bad mark on my credit

I called and cancelled my service from Verizon after they unexpectedly raised our bill.  The representative was nice and told me I would receive a refund within the next few weeks for the service that was not used.  

A few weeks later, we received a bill for $95.  I called verizon and they said to ignore it. It would take a few months for everything to catch up. 

Now we are reported to a collection agency.  I called again and they said they would escalate the situation.  No word back.  Now there is a mark on my credit report.  And we spent 2 hours trying to reach someone there and no luck...

Re: Bad mark on my credit
Community Manager
Community Manager

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.