Beware Tactics!

[Indy_NY]

I've been a loyal Verizon Fios customer for 8 years. 8 YEARS!

The contract was about to expire and increase by $15. So I called and spoke with Brandon and told him I wanted the same service, except I would purchase my own wireless router to save $5.99.

He assured me everything would be the same. I would keep all my current channels and he even saved me $15. Great right?

When my wife went to check what's playing on her beloved TCM, to our surprise, it wasn't available. I called and they said it wasn't available in the new More Fios TV (I had TV Preferred HD). They said if I wanted the channel I would have to upgrade and pay more money! They said it was impossible to turn it back on. Amazing how they turned it off by the time I got off the phone originally, but now it was impossible to turn it back on.

This is a typical bait and switch scheme to get you off your old contract and get you into something new for more money and less service.

I'm sending a letter to the FCC and the BBB. This is not how you treat a loyal customer!

Shame on you Verizon!

[LawrenceC]

Hi Indy_NY,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.