Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I returned equipment back in november 2013 (in the boxes and using the labels provided by verizon). When by January 2014, I was still being charged for the equipment, I called to inquire. First they claimed they hadn't received. Around five calls later and another month they said they had received back in december, but it would take three billing cycles to "propagate" through the system.
It's May 2014, after several frustating calls where everytime the verizon representative has a different story, now they're back to "i can't find it in the system".
I have been paying for over half a year for equipment I have returned.
The incompetence of verizon representatives is astounding. Every verizon representative has a different story and blames the previous one. The latest one "The employee who looked at your account last march, made a mistake, did not follow the correct procedure and did not open the right ticket". I've also heard " the employee in the previous call was mistaken and was looking at the wrong account".
I've been overcharged for over six months.
I'm openning a dispute with the BBB. Please beware of verizon practices. Do not let this happen to you!!!
BEWARE of a company that does not stand by what their employees say, beware of a company that overcharges their customers while subjecting them to the incompetence of their employees (or apparent incompetence if they have been trained for this behavior).
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
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We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.
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