Bill Credit

[kle5071]

Hello,

I cancelled my Verizon Fios service at my previous address in mid October 2014. I continue to receive e-mails about a $15 credit but have not received this payment. I also am not able to login to my old account since i have discontinued service which makes it EXTREMELY difficult to even talk to anyone about this issue. I have continually called Verizon and have been put on hold for 30 mins + and in some situations have been hung up on. Verizon NEEDS a way for their customers who have recently discontinued service to easily speak with representatives. 

I was also told i would receive a "Final Bill" at my new address which is the ONLY reason I gave this address to Verizon. I have yet to receive this bill or even a statement showing my credit. 

Please contact me as soon as possible!!

Thank you,

Kristie 

[sszoel]

I live in Oklahoma City, OK and contracted in TX for 7 months from Feb-July 2014.  I cancelled my service and paid my final bill in September 2014, then moved back to Oklahoma.    I still get a bill every month that tells me I have a balance forward of $57.43.  What do I need to do to get this refunded back to me?  Nothing online works....can't call, I appear to be in a loop!  Even this forum seems to a bit of a scam!

[ElizabethS]

Hello kle5071

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[ElizabethS]

Hi sszoel

We will have someone reach out to you as well.

[kle5071]

When should i expect someone to reach out to me about this issue? I am only available via the phone number on my account after 530pm. E-mail would be my preferable method of contact.

Thank you,

Kristie

[ElizabethS]

It can take two business days.

[cmcarson]

Could you please have someone contact me about this as well?

I have money in my account from when I cancelled and would like that refunded.

Thanks!

[LawrenceC]

Hi cmcarson,

Have you contacted Verizon support about your account balance? Your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. For billing issues, please contact Verizon support during normal business hours.

[JerseyJeff]

I am in the exact same situation. We canceled our service and moved out of NJ the end of October 2014. Since then, I have had a credit of 32.16 on my account. The Live Chat person was totally useless and I don't have the time to call and listen to how important my phone call is to Verizon while I sit on hold for who knows how long. When will Verizon mail me a check for what they owe me?

[ElizabethS]

Only Verizon can tell you, and for that you need to call.