Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Bill Mistakenly Sent to Collections


I recently recieved a letter from collections stating I failed to make a payment. I went online, and low and behold your website lists the status of the charge as "Success" as well as the date on which it was paid. 

So, I am asking that Verizon:

A) Please assist me in removing this bill sent to collections off of my credit report, and 

B) Please stop charging me for this bill that your own website states I have paid. 


Re: Bill Mistakenly Sent to Collections
Champion - Level 1

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.